Where to go for help

CyVerse is committed to user support - our infrastructure does not benefit anyone if our users don't understand how to use it. Here are some key resources for getting help:

CyVerse User Forum

  • Link: User Forum
  • Use: Search hundreds of answered questions, post your own questions for the community and support to respond to.

CyVerse Support

  • Email: support@cyverse.org
  • Use: For any questions, you can email support and we will generate a ticket that will be followed through to resolution.

CyVerse Learning Center

CyVerse Wiki

  • Link: CyVerse Wiki
  • Use: Search the wiki for documentation and manuals for all the CyVerse products. Tutorials and other learning materials are posted here.

Training Opportunities

Developers and Collaborators

  • Link: Extended Collaborative Support
  • Use: Extended Collaborative Support (ECS) pairs members of the CyVerse user community with expert staff members to address the computational needs of a scientific project. Requests are reviewed on a quarterly basis.
  • Link: Powered by CyVerse
  • Use: The Powered by CyVerse program allows third-party resource providers to enlist CyVerse's cyberinfrastructure platform to add new features, enhance scalability, or provide interoperability.

CyVerse Policies

CyVerse has policies that govern its appropriate use. In general, we support the proper use of our resources for scientific/research purposes, and have a strong commitment to open source science. We want our users to confident in the security and reliability of our platforms. It is the responsibility of users to read, understand, and agree to these polices if they continue to use CyVerse. Please see our full documentation here.